Introduction
At PixelSpine, we strive to provide high-quality services that meet your expectations. If you are not satisfied with our services, this Refund Policy outlines the conditions under which you may request a refund. By using our services, you agree to this policy. If you do not agree with this policy, please do not use our services.
1. Eligibility for Refunds
Service Dissatisfaction
If you are not satisfied with our services, you may request a refund within 30 days of the service completion. To be eligible for a refund, you must provide a detailed explanation of why you are dissatisfied and any supporting evidence.
Service Non-Delivery
If we fail to deliver the agreed-upon services, you are eligible for a full refund. Please contact us immediately if you do not receive the services within the specified timeframe.
Service Cancellation
If you wish to cancel a service before it has been fully delivered, you may be eligible for a partial refund based on the proportion of work completed at the time of cancellation.
2. Non-Refundable Services
The following services are non-refundable:
- Custom development or design services once work has commenced
- Subscription fees for any ongoing services after the first 30 days
- Any third-party costs incurred on your behalf
3. Refund Process
Requesting a Refund
To request a refund, please contact our support team using the contact information provided below. Your request must include:
- Your name and contact information
- The service purchased
- The reason for the refund request
- Any supporting evidence
Contact Information
- Email: he***@pi********.com
- Phone: +65 9091 8890
Processing the Refund
Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 business days. The refund will be issued using the original payment method unless otherwise agreed.
4. Changes to This Policy
We may update this Refund Policy from time to time. We will notify you of any changes by posting the new policy on our website. You are advised to review this policy periodically for any changes.
5. Contact Us
If you have any questions about this Refund Policy or our services, please contact us at:
- Email: he***@pi********.com
- Phone: +65 9091 8890
Thank you for choosing PixelSpine. We are committed to ensuring your satisfaction and delivering the highest quality services.
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